U Mobile has extended its existing Business Support System (BSS) partnership with Ericsson to move towards fully converged billing.
The Malaysian market’s fourth largest operator with 5.6 million subscribers has partnered with Ericsson for BSS since 2012. The latest contract extension runs for five years, until 2022.
During the course of the agreement U Mobile is seeking to transform its BSS into an industrialised, real-time converged environment. Ericsson's role will include provision of competence development, solution design, deployment and systems integration of U-Mobile’s convergent billing solutions. Ericsson also provides managed services.
Ericsson’s BSS solution will enable U Mobile to offer a wider range of unique services including real-time promotions and notifications, product and services cross bundling, real-time cost control for post paid subscriptions, subscriber personalization, and flexible mobile wallets. The five-year Managed Services contract allows U Mobile to focus its efforts on product development while having clearer visibility and more control over capital and operating expense.
Wong Heang Tuck, CEO, U Mobile, says: “U Mobile prides itself for always being the first in the country to roll out unique plans and services. To successfully do so, apart from having an unlimited commitment to innovate, we need to ensure that we actively reduce time to market in a way that would not affect customer experience. Ericsson's billing solution has played a role in enabling our customers to enjoy our new services more quickly and efficiently.”