Robi Axiata has launched new integrated rating, billing, care, settlement and credit control solutions from NetCracker.
The NetCracker Revenue and Customer Management solution will help Robi Axiata provide superior responsiveness and customer experience for subscribers as well as roaming and interconnect partners.
Robi Axiata, a subsidiary of Axiata Group Berhad of Malaysia, is one of the leading mobile operators in Bangladesh, providing mobile services to more than 25 million customers and supporting the widest international roaming coverage by connecting 600 operators across more than 200 countries.
The operator needed a 360-degree view of customers, sophisticated credit control and innovative competitive advantages through flexible billing, offer management and care. NetCracker’s solutions enabled Robi Axiata to streamline its order-to-cash-to-care processes.
The comprehensive solution will allow Robi Axiata to create and introduce new solutions and services faster, launch aggressive promotions and offers, minimise revenue leakage through sophisticated credit control functionality and reduce total cost of ownership by utilising a single, highly scalable platform.