Spirent Communications has scored the first contract for its Tweakker line of device intelligence solutions in South America through Brazil’s mobile virtual network enabler/aggregator (MVNE/A) Surf Telecom.

Targeting a smooth customer care and onboarding experience, Surf Telecom will use the Tweakker access point name (APN) automatic setup solution to get new subscribers onboard its network in a handful of seconds. Tweakker’s self care and customer care interfaces will enable the operator to cut support costs by up to 20%, and generate new revenues faster than previously experienced.

Thomas Yde Frederiksen, Head of Spirent’s Tweakker product line, added: “This LATAM development demonstrates Tweakker’s global approach to serving the expanding world of MVNEs and MVNOs. In South America, our APN Setup solution provides support for all local brands in all of the regions local languages.”

Surf Telecom has been licensed by regulator Anatel to provide MVNE/MVNA as well as mobile virtual network operator (MVNO) services in Brazil. The operator has one of the most technically advanced network platforms in the world and is launching LATAM’s first 5G-ready network in the São Paulo metropolitan region delivering speeds of up to 300Mbps, using their own frequencies on this region.

Tweakker is a leading solution for device APN setup, online smartphone care and engagement automation solutions. The APN Setup provides MVNOs fast and seamless on-boarding of new subscribers with data and MMS services, ensuring rapid revenue uptake and reduced customer care costs.