Customer Experience Management - Developing Telecoms

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Customer Experience Management

4iG GROUP deploys elisa Polystar network automation suite

Consumer Ecosystems

4iG Group deploys Elisa Polystar network automation suite

MTN, Accenture and Genesys unite to elevate the customer experience

Customer Management

MTN, Accenture and Genesys unite to elevate the customer experience

MWC23: Etiya's Sofiène Kamoun on CX focused digital transformation

Videos & Webinars

MWC23: Etiya's Sofiene Kamoun on CX focused digital transformation

The key steps to 5G business success - Huawei’s Barry Hou

Wireless Networks

The key steps to 5G business success - Huawei’s Barry Hou

Smartfren boosts CEM in Indonesia with Mobileum

Customer Management

Smartfren boosts CEM in Indonesia with Mobileum

Ooredoo Group drives new levels of digital experiences

Consumer Ecosystems

Ooredoo Group drives new levels of digital experiences

Wireless Networks

Omantel brings Teoco on board for network optimisation in Oman

Service Management

Smart deploying Astellia’s Service Management in the Philippines

Telkom Indonesia taps Vonage for customer support and messaging

Customer Management

Telkom Indonesia taps Vonage for customer support and messaging

Temenos helps Yemeni bank to digitalise operations

Customer Management

Temenos helps Yemeni bank to digitalise operations

DoT calls for authorities to permit network maintenance

Wireless Networks

DoT calls for authorities to permit network maintenance

Telkom Indonesia taps Synchronoss for digital transformation

Cloud & Virtualisation

Telkom Indonesia taps Synchronoss for digital transformation

Telefónica Movistar Mexico enhancing customer experience with Ericsson

Customer Management

Telefónica Movistar Mexico enhancing customer experience with Ericsson

Tutela delivering crowdsourced CEM solution to Millicom’s Latam operations

Customer Management

Tutela delivering crowdsourced CEM solution to Millicom’s Latam operations

MTN Nigeria taps Nokia for enhanced CEM

Customer Management

MTN Nigeria taps Nokia for enhanced CEM

Claro boosting CEM in Ecuador and Central America with fonYou

Customer Management

Claro boosting CEM in Ecuador and Central America with fonYou

Vipnet selects Bulb Technologies for enhanced customer service in Croatia

Customer Management

Vipnet selects Bulb Technologies for enhanced customer service in Croatia

MTN taps Nokia for CEM transformation in Nigeria

Customer Management

MTN taps Nokia for CEM transformation in Nigeria

Altron and Tango Telecom partner for digital services in Africa

Customer Management

Altron and Tango Telecom partner for digital services in Africa

Netia Chooses Comarch OSS for Network Management in Poland

Customer Management

Netia Chooses Comarch OSS for Network Management in Poland

Syniverse Enables Cable & Wireless Seychelles to Improve LTE Roaming User Experience

Customer Management

Syniverse Enables Cable & Wireless Seychelles to Improve LTE Roaming User Experience

Logic augmenting Cayman Islands customer experience with Calix

Customer Management

Logic augmenting Cayman Islands customer experience with Calix

AIS optimising Customer Experience with Netcracker Revenue Management

Customer Management

AIS optimising Customer Experience with Netcracker Revenue Management

Brazil’s Surf Telecom taps Tweakker Device Intelligence Solutions for Customer Support

Customer Management

Brazil’s Surf Telecom taps Tweakker Device Intelligence Solutions for Customer Support

Telefónica taps Huawei for Lat Am Service Operations Centres

Customer Management

Telefónica taps Huawei for Lat Am Service Operations Centres

Revenue & Billing

Orange Egypt improving subscriber experience with Openet

2017 Trends

Nokia: Aji Ed's 2017 Telecom Trends

Service Management

Claro Colombia chooses Ericsson for digital transformation project

Customer Management

Presetec Chile adds Kandy’s Visual Attendant to Carrier Solutions portfolio

Customer Management

Telefonica opts for Cellwize’s automated SON in Latin America

Consumer Ecosystems

TIM Brazil develops new mobile marketing solution with Gemalto

2014 Trends

Clarity: Tony Kalcina’s 2014 Trends

2016 Trends

Nokia Networks: Aji Ed's 2016 Trends

Enterprise Ecosystems

Indian telecom giant puts focus on customer experience

Revenue & Billing

AWCC enhances customer experience in Afghanistan with Redknee

2015 Trends

Pontis: Ofer Razon's 2015 Trends

2015 Trends

SpatialBuzz: Andrew Blake's 2015 Trends

2015 Trends

Emagine: Steve Evans' & Dave Peters' 2015 Trends

2015 Trends

Matrixx: Jennifer Kyriakakis' 2015 Trends

2015 Trends

Association of Mobile Telecom Operators of Bangladesh: Mustak Hossain's 2015 Trends

2014 Trends

SpatialBuzz: Andrew Blake's 2014 Trends

2014 Trends

Flash Networks: Liam Galin's 2014 Trends

Blogs & Opinion

AfricaCom 2014: Data driving Africa towards global connectivity

Customer Management

Granularity is key to Quality of Service and Data Monetisation

Blogs & Opinion

Customer centric and personalised experiences will drive the next level of growth for operators in the Middle East

Customer Management

Beijing Mobile improves customer experience with network insights

Blogs & Opinion

2013 Trends: Judi Gill, Director of Market Analysis and Strategy, Clarity

Blogs & Opinion

2013 Trends: Yann Chevalier, CEO, Intersec

Blogs & Opinion

2013 Trends: Dominic Smith, Marketing Director, Cerillion Technologies

Service Management

Customer experience in emerging markets

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