Indian IT services firm Echelon Edge has announced that it has been entrusted with managing OSS/BSS infrastructure for the first two phases of state-owned operator BSNL’s call detail record (CDR) project across North and East India.
This will include managing the OSS/BSS infrastructure for BSNL’s fixed-line, broadband and leased line services across retail and enterprise segments.
The project involves comprehensive, end-to-end management of both hardware and software infrastructure for BSNL’s CDR operations, including annual maintenance and managed services.
Echelon Edge says a dedicated team of over 50 OSS/BSS and system experts is being deployed across BSNL data centres in Panchkula, a small city in the northwestern part of the country, and Kolkata in the east in a project that involves vendors such as Amdocs, Netcracker, SAP, Oracle, Siebel, HPE, Cisco, and IBM. It’s said to be bringing together one of the most complex OSS/BSS environments in the country.
Quoted in the Economic Times news resource, Anurag Singh, CTO and co-founder of Echelon Edge, says: “Managing this ecosystem with global OEMs, real-time service requirements, and high-volume fixed line operations demands deep integration expertise and operational maturity.”
This news comes at a time of relatively upbeat headlines for BSNL. Indeed, Union Communications Minister Jyotiraditya Scindia has been widely quoted as crediting the present government's strategic revival steps for bringing BSNL back from the brink.
BSNL reported a net profit of INR2.8 billion (US$ 32.7 million) in the January-March quarter of FY25. This followed a INR2.62 billion (30.6 million) profit in the October-December quarter – said to be the first profit for the company in 18 years.
There’s also been an aggressive push for the expansion of India's first fully indigenous 4G network – now being implemented across the country.
But is BSNL really on the way back to financial health? No one can be entirely sure at a time when the big three private operators are way ahead with 5G, but if there is a sustained revival it could help to justify a lot of government financial support for BSNL in recent years.
