Service Management

Hungarian service provider updates OSS for future LTE upgrade

A leading operator in Hungary has implemented a dynamic OSS solution to ensure smooth network evolution to LTE...

A leading operator in Hungary has implemented a dynamic OSS solution to ensure smooth network evolution to LTE. Telenor Hungary, a member of the international Telenor Group, has selected Comptel Corporation’s Provisioning and Activation solution, which offers the integration flexibility required to support the operator’s move to an LTE-ready network.

Telenor Hungary is a provider of mobile-based voice and broadband services in Hungary. The company has been present in Hungary for nearly twenty years, and its services are used by 3.6 million people nationwide.

The solution enables operators to automate the process of handling subscriber orders to activating services in the network all the way up to the start of billing. The solution helps operators control costs, reduce manual errors and deliver services to subscribers without delay, thus increasing customer satisfaction and reducing churn.

“To serve our customers better, we are in the process of updating both our Customer Relationship Management (CRM) system and our GSM/UMTS/LTE network. We needed a flexible provisioning solution that can cope with the transformation that we are going through,” said József Huszlicska, chief technical officer, Telenor Hungary.

“The deal with Telenor Hungary will give us a unique opportunity to support a leading edge OSS transformation, helping the operator reduce the complexity of its wider OSS/BSS landscape and improve the processes related to efficiency optimisation,” said Mauro Carobene, senior vice president, Europe West, Comptel.

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