Tigo Rwanda has partnered with Ericsson to completely overhaul its Business Support System (BSS) ecosystem.
Tigo Rwanda is the first operator across the Millicom group that has transformed its BSS operations and gone live with Ericsson's 'as a Service' model for its complete BSS needs. The solution covers the full spectrum of charging, billing, provisioning, mediation and roaming functionality combined with advanced customer care and self-care solutions for management and ordering of services.
The partnership enables Tigo to better serve its customers with new and innovative offerings combined with shorter time to market, improved customer experience and increased operational efficiency.
Xavier Rocoplan, Chief Technical and IT Officer at Millicom says, "The partnership with Ericsson has enabled us to quickly meet our strategic needs and provide a solid foundation for future development. We have already begun to see improvements in the experience for our consumers and employees in Rwanda."
Rafiah Ibrahim, SVP and Head of Market Area Middle East & Africa, Ericsson, says: "Our partnership with Tigo Rwanda and the implementation of Ericsson's innovative BSS 'as a Service' model signifies an important first step towards future collaboration across the Millicom group.”