Communication infrastructure enables real-time health services in Bhutan

Bhutan’s population will soon have access to real time healthcare services via a partnership between the Royal Government of Bhutan, Regal Information Technology and France Telecom’s enterprise communications arm, Orange Business Services.

The services will include real-time health advice and 24X7 emergency response facilities for the country’s citizens. The project is designed to integrate new services to be offered by the existing Bhutanese healthcare system.

Undertaken by the Bhutanese Ministry of Health, the project aims to provide quality and reliable healthcare to all its citizens. Toward the same objective, Orange Business Services has set up a Health Help Centre (HHC) that will address Health Line Call Centre needs and Emergency Management with an anytime-anywhere approach. This is similar to the 911 emergency services offered in the USA.

At the opening ceremony His Excellency Lyonpo Yeshey Zimba, Deputy Prime Minister and also the Minister for Works and Human Settlements, said that “Bhutan has a well established primary health care system. Being a nation dedicated to the benefit of our citizens, it is our endeavour to enable efficient and effective delivery of healthcare in the remotest part of the country through the utilisation of information technology.” He urged the citizens and visitors of Bhutan to take advantage of this benefit and ensure responsible and wise use of this service.

The new communication infrastructure set-up will enable citizens to have access to a variety of services including a Health Advice Solution, Emergency Response System and a Health Help Line Call Centre for Emergency Management. Orange Business Services has provided similar solutions to large healthcare projects in India and around the world. The solution is provided on a build-operate-transfer model and is being currently managed by Orange Business Services.

Mr. Bala Mahadevan, CEO of Orange Business Services India, said “Our association with the Bhutanese government is a privilege, and we are glad that they chose us to contribute to a project as important as their national healthcare infrastructure. Our strong partnership with Regal Information Technology and expertise in managing complex PBX, IP voice based solutions and unified communications & collaboration solutions gave us the unique edge and ability to deliver the best solution.”

There are three companies involved in this national project, including Regal Information Technology (RIT) from Bhutan, which is front-ending the Health Ministry, Orange Business Services, which is setting up the HHC, and Procreate, a Hyderabad-based company for healthcare and Emergency Management expertise.

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