The Polish Competition and Consumer Protection Office (UOKiK) president, Thomas Crostney, has initiated proceedings against TeleGo telephone company, saying the company misled customers and presented itself as their current operator.
As reported by UOKiK, TeleGo from Warsaw provides telecommunications services in fixed and mobile networks, internet access services, and telecare services.
"The Office received numerous complaints, which show that the company's representatives calling consumers with a proposal to conclude a contract and then visiting them at home may indicate or suggest that they represent their current telephone operator.
Consumers may therefore be convinced that the conversation and the documents submitted to them concern only the change of the terms of the contract with the current supplier, and not the conclusion of the contract with the new operator " said a press release from the UOKiK office.
Another objection – as UOKiK explains – is not providing consumers with an advertisement or withdrawal form, which could – in the opinion of the office – make it difficult for them to withdraw from a contract concluded outside the company’s headquarters.
UOKiK noted that some complaints show that company representatives never leave signed documents at all or hand them over late, so consumers cannot verify with whom and what agreement they signed.
If the allegations are confirmed, TeleGo may face a fine of up to 10% of the annual turnover. In the past, the President of UOKiK has already punished telecommunications companies for impersonating the current operator, e.g. PGT (Telefonia Polska Together), Telekomunikacja Cyfrowa, Twój Telekomunikacja, Nasza SA or Telestrada.