MTN implementing Ericsson Customer Experience solutions across all operations

Details: James Barton; Category: Customer Management; 24 September 2015; 7265 views

MTN and Ericsson have signed an agreement which will see the Swedish vendor deploy and manage its Order to Cash suite.

The solution will enable MTN to standardise the customer experience of its products and services in all the markets where it is operational, allowing the operator to respond more efficiently to customer-related complaints.

Ericsson will replace legacy infrastructure across MTN’s operations with its new charging system, allowing customers to activate new services more efficiently and to better monitor their data cost and usage.

Jyoti Desai, Group CTIO at MTN, said: “The new Ericsson Charging System will enable a host of new services like catalogue orchestrated charging, flexible refill and community charging, among several other different voice and data offerings for MTN's over 220 million prepaid customers. Multi Mediation supports the retrieval and processing of user data from all network nodes, so that such data can be made available to the relevant IT back-end systems and billed in real time. Multi Activation provides MTN with fully automated real-time fulfilment capabilities.”

Seckin Arikan, Vice President and Head of Global Accounts at Ericsson, said: "Operators need to be fast, flexible and in control to deliver great experiences to their customers, operate efficiently and deliver innovative new offerings. Our end-to-end solutions help operators meet these challenges by helping them quickly develop new products, new packaging as well as pricing models that target specific user preferences, reducing time-to-market.”