Network monitoring ensures smooth roaming across Maldives

A major operator in the Maldives is deploying a service monitoring and network troubleshooting solution across its network. By implementing CommProve’s Roamer Insight solution, Wataniya Telecom Maldives aims to ensure a seamless roaming solution across the market.

Using the solution, the operator is able to trouble shoot specific areas across both the radio access and the core layer of their network, focusing on the issues with the greatest revenue improvement potential.

“Wataniya Maldives is committed to enabling a consistent and great quality of customer experience to our 200,000+ subscribers as well as those that are visiting the Maldives,” said Mounir Hasrouni, CTO of Wataniya Telecom Maldives. “The software is enabling us to understand the impact of quality issues such as network congestion, and we’re also able to reduce churn and increase network revenues.”

CommProve Roamer Insight presents key performance indicator reports generated from the underlying radio access network interface protocols for subscribers who roam in or out of the monitored network. This allows operators to analyse where coverage, capacity, drops and call set ups, for example, directly impact roamers.

“From the existing deployments and tests that we have done we’ve found that operators have over 25% roaming revenue at risk and so operators are able to greatly improve network revenues,” said Lars Pedersen, CommProve CEO “We look forward to working with Wataniya to further improve the customer experience.”

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