Brasil Telecom Signs Convergys for five-year billing

Brasil Telecom is set to expand its usage of Convergys' Infinys software to support its wireless, wireline, data, and Internet services.

Since 2002, Infinys convergent BSS software has supported Brasil Telecom's fixed telephony customers and, as of 2003, its wireless subscribers. Brasil Telecom, to put the contract in a regional context, is the third largest operator in South America. It provides local, intra-regional long distance, network, data communications, and other value-added services to the states of Acre, Rondônia, Mato Grosso do Sul, Tocantins, Goiás, Santa Catarina, Paraná, and Rio Grande do Sul, as well as the Federal District. This operating area covers 24% population (ie, over 42 million people), 26% of Brazilian GDP (approximately US$162 billion) and 33% of the nation's territory (nearly 2.8 million km2).  

As part of the new agreement, Convergys will provide consulting and professional services for software customisation and implementation of the solution right across Brasil Telecom's lines of business. What will now take place is Infinys handling data and internet services in addition to wireline and wireless communications. The challenge which marks out South American communications providers is that they must constantly focus on improving their financial performance by uncovering and quickly capitalising on new opportunities for revenue growth and improving operational efficiencies. Brasil Telecom has expressed its confidence in Infinys for true convergence to help them grow revenues, improve profitability, and reduce the IT costs associated with operating multiple systems.

While the new contract expands the two companies' existing relationship, Convergys currently provides billing and professional services for two of the largest telecommunication companies in South America .

* Brasil Telecom is one of the largest telecommunications companies in South America. It has over 10.8 million fixed lines installed, reaches over 2.2 million customers in mobile telephone services, and has the second largest broadband base in South America. 

** Headquartered in Cincinnati, Ohio, Convergys has more than 65,000 employees in 74 customer contact centres, three data centres, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Its clients in more than 70 countries speak nearly 35 languages.

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