Kazakhstani market leader Kcell JSC has selected Amdocs for a business support systems (BSS) transformation project.
Aimed at enhancing and differentiating its customer experience while simplifying the complexity of its business environment, the five-year agreement includes implementation, migration, testing and ongoing support.
Amdocs will replace third-party, legacy systems to provide Kcell with a single, fully-convergent BSS suite, providing lower operational costs and faster time to market for innovative product and service bundles. The solution will deliver end-to-end customer visibility, allowing Kcell to provide a consistent and personalised customer experience across its pre- and post-paid lines of business.
“We’re entering the new world of customer experience, a demanding competitive environment that requires service providers to deliver innovative, personalised services while streamlining their complex environments to speed time to market and cut costs,” said Chris Williams, head of global marketing at Amdocs.