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CloudSmartz to support Seaborn’s Brazil connection with customer portal automation

CloudSmartz to support Seaborn’s Brazil connection with customer portal automation

Next-generation solutions provider CloudSmartz will enable Seaborn Networks’ digital transformation strategy and deployment over the next several months.

Seaborn’s Seabras-1 offers the only direct POP-POP route between São Paulo, Brazil, and New York City, USA, and soon will offer an end-to-end automation platform that will enable services to be delivered by leading SDN technology.​

The two companies will develop and deploy a fully integrated customer portal solution to automate Seaborn’s front-office processes. This will streamline their current sales, operations, inventory and service provisioning cycles, and provide real-time visibility into the service delivery functions across the organisation. The platform will also enable on-demand SDN services and deliver bandwidth in near real-time delivery.​

The programme will enable Seaborn to provide the first real-time software-defined delivery platform in the Americas region for enhanced IP, Cloud and Transport services. Its full-service portal will allow Seaborn’s customers to provision and amend Seabras-1 services in real time, enter service queries and quickly see updates to active tickets, delivery activities and service history, and view a detailed listing of all their Seabras-1 services, real-time usage information and billing status.

“CloudSmartz is very excited to enter our partnership with Seaborn, to not only enhance their customer experience but to enable the automation of their network and on-demand services as a next-generation subsea service provider,” says Dan Wagner, CEO, CloudSmartz.

“We are pleased to be working with CloudSmartz to accelerate our digital transformation for our customers and partners,” comments Larry Schwartz, CEO of Seaborn. “CloudSmartz leadership has a strong understanding of the complexities of our network and customer demands.”

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