Georgian telecoms provider MagtiCom has chosen Sicap's Cloud-based Device Management Centre (DMC) to replace its existing platform.
The new solution provides MagtiCom with automated, over-the-air mobile device detection and configuration, an embedded self-care device configuration graphical user interface for its website, and equips its customer service agents with better tools for solving device setup problems remotely.
This will enable the company to seamlessly connect its subscribers' handsets on its network, deliver subscribers a faster problem resolution at its customer care centers, and provide users a flexible self-care experience on its website. The LTE device management capabilities will help the company to grow revenues in the LTE service segment.
"To secure continued LTE growth, we decided to replace our platform with Sicap's Device Management Centre to get up-to-date device data and settings for all handset models, and to automate device configuration for our subscribers," said Shota Gvinianidze, Information Technology Consultant at MagtiCom.
