Intec CEMS is designed to addresses a common but increasingly costly problem for carriers: errors between the services supplied to or ordered by customers, and what customers are actually billed for. CEMS has been proven in Tier 1 carrier production environments, where on average 90% of all incoming errors are applied to case logic or corrected automatically within Intec CEMS without user intervention. Correcting errors automatically allows carriers to avoid the revenue loss associated with errors that go undetected, uncorrected, or allowed to age to uncollectable status.
A further claim is that with CEMS service providers can cut revenue losses by dramatically reducing error volumes, lowering the costs of managing errors, and recovering revenue from unbilled usage and service order errors. One major carrier using CEMS recorded a 90% reduction in its aged error write-offs and a 60% reduction in its error volumes.
The true value of the revenue lost to global telecoms by such errors is unknown, but undoubtedly represents large sums of money and direct, bottom-line impact. And with many new, high-value services, e.g., music or video downloads, increasingly delivered over communications networks, the impact of the problem is expected to increase substantially. Because the loss of revenue is typically associated with a failure to fully provision or bill for a service, the loss falls directly to the bottom line in most cases.
According to Intec, CEMS consolidates thousands of error types, from provisioning errors and rating inaccuracies to network failures and service order issues, into a central system. Centralising error management in a single automated system allows carriers to actively manage the reduction and resolution of error conditions, increase staff productivity, and ultimately recover revenue.
Intec's CEMS was recently named a finalist in the Best New Product category of the TeleStrategies 2006 Billing & OSS World Excellence Awards for Achievement in Innovation.