Telefonica’s Brazilian unit Vivo strengthened its B2B transformation program with the inclusion of e-commerce support, choosing Netcracker solutions to facilitate this move.
In a statement, NEC Corporation subsidiary and digital solutions company Netcracker said the operator’s e-commerce channel will be boosted by deploying its Product Catalog and Configure, Price, Quote (CPQ) solutions.
This builds on Netcracker recently deploying its digital BSS and customer engagement solutions to also support the Vivo B2B channel.
The e-commerce capabilities enable Vivo to offer mobile, fixed, and convergent products to B2B customers via a digital channel, this will decrease launch time for new services.
“We’ve already validated our relationship with Netcracker through our existing BSS platform for B2B customers, so we anticipate that this next phase will continue the excellent work on our transformation initiative and the high standards of quality we’ve come to expect,” said Andre Kriger, Vivo CIO.
“This latest phase of our long-term project with Vivo will give the operator even more tools and options to expand its B2B business and ensure customers have access to everything they need to order innovative digital services quickly and conveniently and are able to easily receive any needed support,” added Fabio Gatto, Netcracker general manager.