WeDo Technologies: Sérgio Silvestre’s 2016 Trends

Africa and Asia will continue to drive innovation in areas as diverse as security and mobile banking, according to WeDo’s Sérgio Silvestre…

Which developing or emerging markets (regions / countries) do you cover?

WeDo Technologies works with operators in over 90 countries worldwide, and works throughout Africa, Middle East, Southeast Asia, Latin America, Caribbean, etc, with offices in 12 countries across the 5 continents.

What are your main hardware and/or services focus areas?

WeDo Technologies is the largest Worldwide Revenue Assurance and Fraud Management software company. WeDo provides software and expert consultancy to intelligently analyse large quantities of data from across large organisations, helping to negate or minimise operational or business inefficiencies, allowing businesses to achieve significant return on investment via revenue protection and cost savings.

What are the top market and customer trends that will drive change in your area during 2016, and why?

2016 looks set to be an exciting one for the telecoms industry, with digitisation driving innovation and prompting operators create innovative new revenue streams.

A key issue likely to be high on the agenda for the year will be security and fraud, with people wanting to feel secure on a number of different levels. We will undoubtedly therefore see more developments in the security and fraud protection fields – both cyber and not.

We also expect to see the continued evolution of mobile banking and mobile payments, however this is likely to be under the radar.  With both mobile banking and payments, the so called “mature” markets are much less advanced than the “emerging” ones, and it’s great to see innovation being driven by African and South East Asian operators!

What are the solutions that will make the greatest impact in your area during 2016, and why?

With telecoms operators predicted to face a global loss of $300 billion from uncollected revenue and fraud in 2016, advance fraud detection tools will be exceptionally important for operators. These enable fraud managers to build their own data mining models that are customised to customers and their behaviour, and will continue to become widely adopted as operators harden their defenses against increasingly complex fraud.

What changes need to be made to speed up developments and what can hold them back?

We are undoubtedly seeing a lot of social, political and economic uncertainty in Europe, the Middle East, Africa, US, Latin America and in several countries in South East Asia; the reasons are very diverse and they will not cease in 2016. 

In light of this uncertainty, the role of telecommunications is more important than ever. The telecoms industry plays a fundamental role in our societies and this presents operators with a huge opportunity for growth and (more importantly) for increasing their contributions towards to social, political and economic development. Telecommunications are our society’s life blood, and the industry therefore needs to embrace this role and live up to its responsibility. While this may not be a technical "development," this is THE development that I see as the most important: telecoms operators being at the centre of our societies as major contributors to world's stability and development, helping everyone to actually communicate better. However, for this to occur, operators must recognise the crucial role they can play and their full potential. While the industry is renowned for being cautious and at times slow to innovate, embracing both disruption and the importance of telecoms in society has the potential to drive huge social and economic benefits.

Which technologies will be most important in emerging markets in 2016?

IoT; Big Data

IoT is likely to be a key topic in emerging markets 2016, and as mobile device penetration rises there will be more pressure on operators to compete for market share and new market models. The quantity and quality of the data to be generated, collected and processed in many different contexts by the IoT will disrupt many sectors and will be a game changer.

In addition, big data will also be exceptionally important in 2016. With operators facing stagnating revenues and declining margins, using all of the internal and external data being produced in around a business can enable real time decisions to be made to dramatically impact the bottom line.  Big data will also be vital in helping operators develop successful CEM strategies, which in turn will help to reduce churn and protect revenue.

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