Consumer Ecosystems

Teles DNCL solution fits bill for Indian regulators

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Category: Consumer Ecosystems
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Teles, the German fixed and mobile solutions-provider, has launched 'Do Not Call List' blocking which conforms to recent recommendations from the Telecom Regulatory Authority of India...

Teles, the German fixed and mobile solutions-provider, has launched 'Do Not Call List' (DNCL) blocking which conforms to recent recommendations from the Telecom Regulatory Authority of India (TRAI).

This centralised server-based solution integrates into the operator's existing infrastructure footprint, automatically blocking calls to DNCL registry members. According to Teles, the solution is the perfect aid to service providers provisioning the corporate and financial services sectors (particularly banks, telemarketing enterprises, insurance providers and domestic call centres).  

The Teles solution is fully in line with the TRAI recommendations and India's stated intention to set up a fully-fledged National Do Not Call (NDNC) registry. TRAI DNC register guidelines specify that subscribers are obliged only to inform their service provider about enrolment in the registry. It is then incumbent upon the operator to register subscriber numbers in a central DNC registry.  It is foreseen that businesses will submit their proposed calling lists to the NDNC registry, where the lists will be 'washed' by removing those subscribers listed in the registry.

According to the TRAI recommendations, companies who continue to call subscribers who have opted out could face fines of up to US$20 for each call made - or have their service disconnected for repeat offending. The TRAI NDNC registry recommendations come as the Indian telephone subscriber-base reached the 200 million mark in March, providing telemarketers with unprecedented cold-calling sales opportunities.  The Teles DNCL solution also supports remote monitoring, online error rectification, traffic analysis and CDR extension details availability.

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