Qatari telecommunications and ICT services provider, Ooredoo, with Infobip, a global cloud communications platform, and tech giant Microsoft, plan to bring what is described as a revolutionary tool in conversational artificial intelligence to the Qatar market. It’s called AI Hub.
Ooredoo explains that three megatrends are reshaping today’s digital landscape: Generation Z and Generation Alpha’s strong preference for messaging over calls, the rapid adoption of AI in customer interactions, and the transformation of chat platforms like WhatsApp into ‘super apps’ – with over 1.9 million active users now in Qatar.
At its core, Ooredoo says, Infobip’s AI Hub combines the power of OpenAI on Azure with rich messaging platforms, empowering businesses to seamlessly integrate AI into customer interactions and ensuring efficient, secure, and responsive communication that meets modern expectations.
Thani Al Malki, Chief Business Officer at Ooredoo Qatar, says: “At Ooredoo, our collaboration with Infobip and Microsoft allows us to provide Qatari businesses with AI tools that redefine what’s possible in customer engagement." He describes AI Hub as “a tool that will enable enterprises to connect more meaningfully with their customers, boost efficiency, and position themselves at the forefront of digital transformation.”
This strategic partnership and AI Hub’s capabilities align with Ooredoo’s ongoing mission to support Qatar’s National Vision 2030 by driving digital transformation and enhancing the country’s technological capabilities and infrastructure.
