MTN Nigeria has signed a multi-million-dollar deal with Tecnotree, a major player in the business support system (BSS) space, for the deployment of 5G-ready digital BSS solutions.
The deal involves establishing catalogue-driven order fulfilment using Tecnotree’s Digital BSS Suite, powered by TM Forum-certified Open APIs, which, says Tecnotree, provides superior digital operations with easy integration and insightful customer interactions.
Tecnotree’s Digital Suite offers the flexibility to create a mix of new products and services quickly and efficiently. The company says it enables quick adoption of new technologies leading to revenue monetization due to improved speed of service activation that allows customers to design comprehensive order delivery processes with on-time deliveries while reducing errors and managing organizational and technical complexities.
As part of this transformation project, Tecnotree will also deploy its next set of BSS solutions – Digital Customer Lifecycle Manager (DCLM), Digital Resource Management (DRM), and Digital Business & Operations Dashboard (DBOD). The solutions will enable omni-channel customer engagement and journey management using an AIML data-driven approach.
With simple and easy-to-use products and experiences, Tecnotree says it will enable faster customer onboarding, 360-degree customer view, and a simplified payment process. The AIML business operation dashboard will provide integrated real-time visibility to management, fulfilling any complex reporting requirements that the operator may have.