Lebanese operator bolsters customer experience management

A major mobile operator in Lebanon is overhauling its approach to customer experience with a new solution. touch Lebanon will implement Nokia Siemens Networks’ Integrated Network Management Solution (INMS) and related services. This solution, comprised of a set of solution blocks, will allow touch to cost efficiently improve its service operations to ensure the best service quality.

Wael Ayoub, COO of touch Lebanon, said: “This implementation will help us increase the efficiency of our network operations, reduce maintenance costs, and most importantly improve the quality of voice, text messaging (SMS) as well as other data services for our subscribers.”

Under the contract, Nokia Siemens Networks will implement its INMS including its NetAct network management system to enable consolidated configuration, monitoring and network optimisation across the various technologies. The company’s Service Quality Manager (SQM) provides real-time service quality insight for touch.

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