Customer Management

5BARz India Plugs in With Airtel to Enhance Customer Experience

Bharti Airtel has tapped 5BARz International  to provide its network extender device for customer service.

The 5BARz plug and play network extender will be installed at Airtel subscribers’ homes and offices where the cellular signals are weakened because of thick concrete walls and the intensely cluttered buildings in urban areas. The extender will provide this user base with vastly improved cellular connectivity for clear voice calls and faster data throughputs whilst conserving the battery usage of mobile handsets.

Samartha Nagabhushanam, CEO 5BARz India, stated, “Encouraged by our previous successes in the field and laboratory trials we are now looking forward to work with Bharti Airtel and roll-out our services pan India in the coming days.”

The 5BARz network extender will typically cover a two bedroom apartment or a small office. This technology solution is aimed at improving the quality of voice calls as also the web browsing experience. The California based startup, 5BARz, manufactures and markets network extenders for cellular signals, similar to a WiFi signal repeater, and has proven successful in improving the customer’s mobile experience, particularly in densely populated urban populace.

The technology deployment by Airtel is a part of its network transformation program - Project Leap, a strategic company initiative aimed at perceptibly improving its network quality and delivering the best customer experience.



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