Subex Ltd. has completed 12 implementations of ROC (Revenue Operations Centre) for fraud management across different regions in the third quarter of FY10, ending December 2009 – the highest tally in the industry to date.
The new record is indicative of the telecoms sector’s changing perception of fraud management – it is increasingly seen as essential by service providers vulnerable to fraud. The threat is being felt across the industry, with pure play mobile GSM operators as well as mobile and fixed-line providers implementing Subex’s solutions last quarter.
“Being world leaders in fraud management, we see a lot of demand for FMS from all types of communications service providers across the globe. Closing 12 implementations in one quarter is a landmark achievement, and our teams have worked hard to achieve this. Customers in turn are happy, and now prepared to combat the various types of telecoms frauds that occur” said Vinod Kumar, Group President, Subex Ltd.
Subex’s fraud management solution Nikira, a key component of the ROC, is built to help CSPs move towards fraud prevention by eliminating known frauds, reducing free run time, augmenting internal controls and through continuous fraud management process improvement. Nikira enables real time reaction through its in-line and transaction controls and prioritises investigation of potential fraud cases through its advanced artificial intelligence (AI) techniques.
Some of Nikira’s features are:
- Pre-check functionality, which runs multiple checks on new subscription against blacklists and identifies fraudsters based on phonetic, exact and combination matches.
- Patent-pending e-fingerprinting feature, which captures the details of subscriber behaviour and matches against a hot list of previously recorded fraudster fingerprints without relying on any subscriber credentials.
- IAQ (Intelligent Alarm Qualifier), which uses AI to detect the truly false alarms, thereby increasing analyst productivity and reducing revenue leakage.