Cook Islands operator cracks down on fraud with new FMS

A leading operator in the Cook Islands is deploying a new fraud management system to crack down on fraudulent activity. Telecom Cook Islands (TCI) has selected XINTEC’s FMSlite Roaming Fraud Detector Module, a transaction-based fraud management system (FMS) that analyses both fixed and mobile switch call records to detect fraudulent activity.

Using SaaS/Cloud Computing XINTEC will host, manage and provide 24-hour access to the FMSlite software from a secure data centre in Luxembourg. SaaS is a low-cost hosted alternative for businesses to use software as needed (on-demand) rather than buying licences and applications, gaining access to its functions remotely via the web.

Communication Service Providers (CSPs) are regularly exposed to various types of fraud including, which can include: IRSF; Wangiri fraud (one ring and cut); SIM boxes; subscription fraud; PRS fraud; prepaid fraud; call selling; m-commerce fraud; technical fraud; internal fraud and SIM cloning.

These activities, all with different characteristics, can lead to revenue loss for CSPs. With heightened competition between operators and the erosion of revenues by non-GSM access technologies such as VoIP schemes, CSPs can no longer afford the cost of fraud. To protect their revenues CSPs should focus on specific problem areas rather than attempting a blanket solution, this will better optimise their cost structure and enhance profitability.

FMSlite is designed to overcome the challenges of roaming-related fraud; it provides collection, detection, reporting and dashboard features to ensure fraud detection and the near-real-time monitoring of mobile calls. The benefits to TCI will include:

  • Fully automated processing of CDR files (TAPIN/TAPOUT/NRTRDE)
  • Subscriber profiling based on historical call patterns
  • High-usage alarms using a threshold-based detection engine
  • Hotlist alarms for suspicious handsets, subscribers and called destinations
  • Case management function
  • Full CDR visibility for fraud analysis and CDR reporting

FMSlite is a flexible and scalable FMS allowing CSPs to add further modules as and when they require, such as:

  • Domestic Fraud detection module
  • SIM Box Detector module
  • GPRS high-usage detection module
  • Prepaid voucher fraud detection module
  • Dealer Fraud module

The system can be customised to include several data loaders to process different data sources such as TCI’s international switch to monitor traffic. It can also manage other types of transactions, such as GPRS CDR files and TAP and NRTRDE files from roaming partners.
More info:

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