China Unicom faced huge challenges in operating a centralised customer contact centre serving users in 31 provinces across China. The centre handles the largest number of users (420 million) and the highest traffic volume (100 million calls/month) in China.
To the Max? Orange has high hopes for African super app
Devices & Platforms
To the Max? Orange has high hopes for African super app


Developing Telecoms 2015 Emerging Markets Trends Survey is now complete! Submissions have been collated and analysed and are now available to download as a complete package, in PDF format, for reading off-line.
