Tata Communications: Claude Sassoulas' 2014 Trends

We have invested billions of dollars in infrastructure into and within emerging markets over the past 7 to 8 years. Our priority is now to fully leverage these investments and provide our global enterprise customers with end-to-end managed services.

Therefore, our top priority focus is on:

  • Strengthening our partnerships in Middle East and Africa with local carriers, including deploying more resources on the ground, and also
  • Accelerating the deployment of our suites of services, especially around unified communications, into and within all emerging markets we serve
  • This will help our end customers continue building their businesses in these regions without worrying about the telecoms infrastructure and services.

Which technologies will revolutionise the industry during 2014?

Undoubtedly, during 2014 we will see more connected devices than ever before putting increased pressure on network and bandwidth. The voice market may be in decline, but new technologies such as wearable technology and the progression of the ‘Internet of Things’ offers a huge opportunity for this industry. The increase in dual screening and the wider roll out of 4G are trends which will also have a huge impact during the year.

Which markets require more attention?

If I had to pinpoint one market which requires huge attention this year, it would be Africa. Africa is emerging as a new frontier of tremendous growth for enterprises; however, with fibre access lacking across many parts of the continent, an evolving regulatory environment and prohibitively high pricing, securing cost-effective bandwidth remains a challenge. We’re working across the region to establish new Points of Presence (PoPs) and we’re also expanding our offerings from pure connectivity to managed services, including hosting and security to support businesses looking for opportunities in this region.

Claude Sassoulas is the MD of Europe at Tata Communications.

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