FVC and Avaya partner to deliver next-generation digital experiences in Africa

FVC and Avaya partner to deliver next-generation digital experiences in Africa

FVC has partnered with Avaya Holdings to help businesses across North, West, East, Central Africa and Egypt (NWECA) deliver customer experiences with UCC and cloud solutions.

The partnership will see FVC become a distributor for Avaya’s products and services including its range of Unified Communications and Collaboration solutions, Contact Center, Communications Cloud, Phones, Devices Hosting SAS and hosted Services solutions.

K.S. Parag, Managing Director, FVC, said: “Our strong regional presence in the NWECA region will boost Avaya’s reach in the mid-market segment by enabling the local channel with UCC and cloud communications solutions to drive customers’ DX initiatives.”

According to Gartner, companies in Africa are expected to increase their IT budgets by 4.3% in 2019 as CIOs continue to rank digitisation as a leading business priority. Investment in conversational platforms is the second most pressing issue faced by African IT leaders, 13% of whom consider it a priority. FVC and Avaya plan to meet that demand with its growing network of skilled channel partners across the continent and advanced engagement with large enterprise customers.

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