Zain Kuwait is transforming its operations support systems (OSS) to become more customer-centric.
To achieve this, the operator has commissioned Nokia to deploy its OSS portfolio using its comprehensive services.
These will enable the operator to simplify network operations by having a total network view with centralised operations. They will also cost-efficiently reduce resolution time for complex problems in the operator’s multi-technology, multi-vendor network.
“We value our customers and give top priority to ensuring that they get the highest quality across our network and services,” said Omar Al Omar, Chief Executive Officer, Zain Kuwait. “To achieve this, we saw the need to evolve our daily operations from a network-centric approach to a customer-centric one by transforming our Network Operation Center (NOC) with the most advanced OSS solutions available. This project is a major step down that road.”
“For operators such as Zain Kuwait, it’s vital to keep abreast of customers’ changing expectations and to constantly improve the service experience using the latest technology available in the industry,” said Mohamad Diab, head of Zain Kuwait customer team, Networks, Nokia. “What’s equally important is to invest in technology that’s not only cost-efficient but also enables operational efficiency and simplification.”
Under the contract, Nokia will provide its OSS portfolio and services to build a strong foundation for the transformation of Zain Kuwait’s operations. Its fault management platform based on NetAct Advanced Monitor will enable centralised, end-to-end fault management in the multi-technology, multi-domain, multi-vendor environment. In addition, Nokia’s umbrella Performance Manager platform will provide a single point of access for holistic network performance insight, helping Zain Kuwait ensure high-quality networks all the time.