Revenue & Billing

Thuraya launches new integrated billing system

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Category: Revenue & Billing
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Thuraya billing systems have now been integrated into one database, which Thuraya regards as essential for billing convergence and ease of operations...

Thuraya billing systems have now been integrated into one database, which Thuraya regards as essential for billing convergence and ease of operations. Thuraya is also confident that the new development will mean that new products and services can be added to the billing system without major restructuring.

In continuation of its customer-centric strategy, Thuraya has launched a new billing system that is designed to provide more flexibility and efficiency in its customer service operations. The new billing system combines both prepaid and postpaid customers in one unified interface, thus allowing easier and faster administration.

Built by LHS, the new billing system (BSCS iX Release 2) simplifies and speeds up the billing process for Thuraya and for its service providers. The features of the new system will even allow a faster provision of specialised and customised bills that incorporate all tariffs, discounts and specific rate schemes.

The system also integrates all Thuraya services into one database, which is an essential step for billing convergence and ease of operations. Furthermore, its elaborate framework allows Thuraya to add new products and services to the billing system without major restructuring.

"Billing in the mobile satellite services is a complex world involving hundreds of markets and SPs, and hundreds of thousands subscribers with numerous rates, schemes and discounts. Therefore, it is imperative that we have a high-quality, highly flexible and advanced billing system that supports our business and marketing plans as we move ahead," said Thuraya's CEO Yousuf Al Sayed. He also added that billing is for Thuraya both a vital part of customer service and an opportunity to achieve commercial excellence and competitive advantage.

Thuraya, founded in 1997 and based in the United Arab Emirates, provides mobile satellite services in more than 140 countries in Asia, Africa, Europe and the Middle East. The company launched its third satellite in January 2008, which has brought countries of the Asia-Pacific region under its footprint and extended its coverage to nearly two thirds of the globe's population.

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