Etisalat Nigeria extends managed services deal with Nokia Networks

Etisalat Nigeria has renewed its managed services contract with Nokia Networks for three more years with expanded services scope.

Under the contract, Nokia Networks will manage the operator’s 3G and GSM networks and improve network efficiency, ensuring the best possible mobile broadband service experience for end users. Nokia Networks has been providing managed services to Etisalat Nigeria since 2008.

Matthew Willsher, CEO, Etisalat Nigeria, said: “Compared to the previous managed service model, the new agreement covers end-to-end operations and maintenance management for all network elements at Etisalat sites. It has also improved Network Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) according to global best in class standards.”

Igor Leprince, Senior Vice President and Head of MEA, Nokia Networks, said: “Our further increased focus on innovation and standardisation of processes and tools as well as six sigma quality training in our global delivery centres will help our operator customers worldwide including Etisalat transform their network quality and operational efficiency at reduced operational cost.”

Under the scope of the contract, Nokia’s managed services capabilities such as network planning and optimisation, operations and maintenance services as well as care services will be provided to Etisalat Nigeria to manage its GSM and 3G networks. Nokia’s NetAct network management system will monitor, manage and optimise the operator’s multi-technology networks.

“This deal hits a large number of evolving managed services sweet spots, including the need for strong service performance, customer experience, security and optimisation in what is an increasingly multi-vendor and multi-technology environment,” said Kris Szaniawski, Lead Analyst, Intelligent Networks, Ovum.

“As the telecom network services industry experiences a second wave of managed services contracts, we see increased pressure on existing managed services relationships to become more customer-focused and deliver improved service quality”, he added.


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