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Telenor Pakistan selects NSN to enrich customer experience

Telenor Pakistan is now the 100th customer for NetAct Traffica real-time customer traffic monitoring and analysis software, having acquired the GPRS module within the solution for further enhancing the data service experience for its customers. The company, with 18 million subscribers, selected the software to improve customer experience; NetAct Traffica: "provides a detailed, real-time view to user activity and service usage throughout the network enabling the service provider to react to problems immediately. It can also give valuable insight into users' behavior." 
Telenor Pakistan claims to have the fastest growing and the largest EDGE/GPRS enabled network in the country. The NSN service assurance software will provide diagnostic services such as information on service usage by data subscribers, time and area of service usage, problem identification and troubleshooting. This information will then be utilised to determine areas of improvement to ensure flawless services to the customers. 
"NetAct Traffica is integral for managing customer experience, an area increasingly important for service providers. The service usage analysis can help Telenor Pakistan to understand user trends and therefore maximise revenue," said Thomas Hasselman, Head of Service Management Sales, NSN. 
* Telenor ASA is an international provider of high quality telecom, data and media communication services. It ranks as the world's seventh largest mobile operator with a total of 159 million subscribers in its mobile operations. Telenor Pakistan is 100% owned by Telenor ASA which operates in Asia together with Thailand, Malaysia and Bangladesh.

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