Service Management

NICE has announced a new strategic partnership with mobile device and IT infrastructure management company Brightstar India.

Safaricom Kenya has renewed its Parts Management Service (SPMS) agreement with GSM Systems East Africa.

Indonesian operator XL Axiata has has deployed Packet Design technologies to ensure optimum service delivery over its IP/MPLS mobile and core networks.

The Liberian Telecommunications Authority (LTA) has installed sensor-based monitoring stations from spectrum management and monitoring solutions provider LS Telcom.

Orange Polska, the leading Polish telecommunication provider, has chosen Comarch as its OSS software vendor to support Orange’s OSS4TTH project.

Bangladeshi operator Grameenphone has awarded a five-year IT infrastructure and applications managed services contract to Wipro.

Zain Iraq has extended its managed services contract with Ericsson until 2021.

VimpelCom has tapped Nokia to supply managed services for its fixed, mobile and transport network operations for the next five years.

Turkcell is implementing Teoco’s Helix 9.0 unified service assurance suite to reduce costs and increase the efficiency of its multi-vendor network.

Brazilian operator Oi has selected an SON solution from CellMining to automatically optimise its network and improve the Quality of Experience (QoE) for mobile network subscribers nationwide.

Ericsson has been selected by Claro Colombia for an OSS/BSS transformation that will drive faster service rollout and streamline end-to-end business processes. 

Turkcell has selected Ericsson as its partner to manage and operate its mobile and fibre optic fixed network, which includes microwave links and covers all technologies from 2G to 4G/LTE.

Epsilon subsidiary Cataleya has been selected by Bangladeshi operator Global Voice Telecom Ltd (gvtele) to deploy its next-generation session border controller (SBC) Orchid One.

Zain Iraq and Ericsson have signed a three-year extension of their network and IT operation and optimisation managed services agreement.

Kenyan operator Safaricom has implemented Flash Networks’ Harmony 7.5 to improve network quality by providing their subscribers with faster mobile browsing.

China Mobile’s Jiangsu arm Jiangsu Mobile has adopted a new standard for its bearer network intelligent operations and maintenance (O&M) technology from ZTE.

The Bangladesh Telecommunication Regulatory Commission (BTRC) has selected Anite to provide it with measurement and analytics solutions.

Ericsson has been selected as a Managed Services partner by Makedonski Telekom in Macedonia, a subsidiary of Deutsche Telekom Group.

Djibouti Telecom is implementing a suite of solutions from Syniverse for performance analysis, forecasting and budget management, and fraud protection.

Systems integrator IP-Tribe has selected Radisys’ MediaEngine to deliver next-generation transcoding solutions to its mobile operator customers in Southeast Asia.

Iranian operator TCI (Telecommunication Company of Iran) has signed a Memorandum of Understanding with NFV & managed services specialist Italtel to develop and modernise its telecom network.

UAE operator du has formed a VAS business management partnership with mobility solutions  provider Mahindra Comviva.

Turkish market leader Turkcell is implementing Anite’s benchmarking solutions across its network.

Epsilon subsidiary Cataleya has been selected by AWCC to deploy its Orchid One session and application management solution across the operator’s network.

Philippines operator Globe Telecom is transforming its OSS with service assurance solutions from Mycom OSI.

Polish operator Play (P4) has implemented Callup’s remote SIM management system, SIM OTA.

Indian state-owned operator BSNL is implementing Syniverse’s GRX Network Solution, INPack, to expand its global data roaming capability.

Ooredoo Kuwait has tapped Mahindra Comviva to manage its end-to-end VAS business.

Bangladeshi service provider Bangla Trac has selected Cataleya to streamline traffic management and improve quality of service (QoS).

Ooredoo and Brightstar Corp are partnering to bring end-to-end supply chain management across the operator’s footprint.

Astellia has entered a global framework agreement for RAN optimisation with Telefónica, one of the world’s largest integrated telecommunication operators.

Vietnamese operator Mobifone has selected Synchronoss Technologies to deploy a wide range of its services and solutions over the next three years.

Paraguay’s National Telecommunications Commission Conatel is implementing benchmarking solutions from Anite for its national wireless quality measurement campaigns.