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When the Cloud sneezes: why outages hit emerging markets harder

When the Cloud sneezes: why outages hit emerging markets harder

Cloud & Virtualisation
When the Cloud sneezes: why outages hit emerging markets harder
Starlink providing free coverage in Venezuela for the next month

Starlink providing free coverage in Venezuela for the next month

Satellite Networks
Starlink providing free coverage in Venezuela for the next month

Partner Content

Download Etiya's White Paper: Unlocking the AI-Native Digital Brand

Download Etiya's Whitepaper: Unlocking the AI-Native Digital Brand

Enterprise Ecosystems
Download Etiya's Whitepaper: Unlocking the AI-Native Digital Brand
Ericsson’s Majda Lahlou Kassi on Empowering Africa’s Digital Economy through 5G-A & AI

Ericsson’s Majda Lahlou Kassi on Empowering Africa’s Digital Economy through 5G-A & AI

Vendors
Ericsson’s Majda Lahlou Kassi on Empowering Africa’s Digital Economy through 5G-A & AI
Huawei CBS Recognized as a Leader in Omdia’s “Telecom Billing Market Radar - 2025” Report

Huawei CBS Recognized as a Leader in Omdia’s “Telecom Billing Market Radar - 2025” Report

Revenue & Billing
Huawei CBS Recognized as a Leader in Omdia’s “Telecom Billing Market Radar - 2025” Report
The 5G-A Evolution in the Middle East: Experience Monetization, AI Integration, and Future Roadmaps

The 5G-A Evolution in the Middle East: Experience Monetization, AI Integration, and Future Roadmaps

Wireless Networks
The 5G-A Evolution in the Middle East: Experience Monetization, AI Integration, and Future Roadmaps
Digital Brand Mastery - The Tools Behind Exceptional Engagement

Digital Brand Mastery - The Tools Behind Exceptional Engagement

Customer Management
Digital Brand Mastery - The Tools Behind Exceptional Engagement
Kai Tak Sports Park and Huawei Redefine the Intelligent Campus Experience

Kai Tak Sports Park and Huawei Redefine the Intelligent Campus Experience

Wireless Networks
Kai Tak Sports Park and Huawei Redefine the Intelligent Campus Experience

South & Central Asia Updates

Coal in Kazakhstan, solar in Dubai: diverse data centre power plans

Coal in Kazakhstan, solar in Dubai: diverse data centre power plans

USTDA backs new India–Singapore subsea cable study

USTDA backs new India–Singapore subsea cable study

Humanitarian Comms

Nigeria is first port of call for technology-focused humanitarian impact investing fund

Nigeria is first port of call for technology-focused humanitarian impact investing fund

Humanitarian Comms
Nigeria is first port of call for technology-focused humanitarian impact investing fund
New AI initiative aims to improve African healthcare

New AI initiative aims to improve African healthcare

Humanitarian Comms
New AI initiative aims to improve African healthcare
Telkom Indonesia says telecoms services restored to flood-devastated Sumatra

Telkom Indonesia says telecoms services restored to flood-devastated Sumatra

Humanitarian Comms
Telkom Indonesia says telecoms services restored to flood-devastated Sumatra
MCIT and Orange plan to boost telemedicine in Egypt

MCIT and Orange plan to boost telemedicine in Egypt

Humanitarian Comms
MCIT and Orange plan to boost telemedicine in Egypt
Relief operations in Sri Lanka and on the Thai-Cambodia border receive comms boost

Relief operations in Sri Lanka and on the Thai-Cambodia border receive comms boost

Humanitarian Comms
Relief operations in Sri Lanka and on the Thai-Cambodia border receive comms boost

Africa - Latest News

Digital development efforts ramp up in Cameroon and Madagascar

Digital development efforts ramp up in Cameroon and Madagascar

Zimbabwe regulator denies enforcing new cybercrime law

Zimbabwe regulator denies enforcing new cybercrime law

Reports & White Papers

Download Etiya's White Paper: Unlocking the AI-Native Digital Brand

Download Etiya's Whitepaper: Unlocking the AI-Native Digital Brand

Enterprise Ecosystems
Download Etiya's Whitepaper: Unlocking the AI-Native Digital Brand
Digital divide in developing markets persists despite connection growth: ITU

Digital divide in developing markets persists despite connection growth: ITU

Humanitarian Comms
Digital divide in developing markets persists despite connection growth: ITU

Gravity Shift - Subscribers, bundles & the acquisition black hole

Consumer Ecosystems
Gravity Shift - Subscribers, bundles & the acquisition black hole

Subscription Bundling for Telcos - New Report from Bango

Consumer Ecosystems
Subscription Bundling for Telcos - New Report from Bango
Multi brand strategies report 2024

Operator Strategies for Diversification through Multiple Brands - Special Report

Reports
Operator Strategies for Diversification through Multiple Brands - Special Report

New Whitepaper: Cybersecurity Driving Enterprise 5G Adoption

Cybersecurity
New Whitepaper: Cybersecurity Driving Enterprise 5G Adoption

LATAM - Latest News

V.tal plans US-Brazil subsea cable plus new data centre in Porto Alegre

V.tal plans US-Brazil subsea cable plus new data centre in Porto Alegre

Is a smart metering boom on the way for Latin America and the Caribbean?

Is a smart metering boom on the way for Latin America and the Caribbean?

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Webinars & Videos

Project Management in the AI Era: Insights from CelcomDigi, PMIMY & ZTE

Project Management in the AI Era: Insights from CelcomDigi, PMIMY & ZTE

Videos & Webinars
Project Management in the AI Era: Insights from CelcomDigi, PMIMY & ZTE
Etiya's Albert Nemet on Building Smarter Customer Journeys in Telecom

Etiya's Albert Nemet on Building Smarter Customer Journeys in Telecom

Videos & Webinars
Etiya's Albert Nemet on Building Smarter Customer Journeys in Telecom
ITU, Orange Liberia & ZTE on Enhancing Rural Connectivity

ITU, Orange Liberia & ZTE on Enhancing Rural Connectivity

Videos & Webinars
ITU, Orange Liberia & ZTE on Enhancing Rural Connectivity
CCS Insight founder on 5G-Advanced, AI in Mobile, 6G, and the future of 5G monetisation

CCS Insight founder on 5G-Advanced, AI in Mobile, 6G, and the future of 5G monetisation

Videos & Webinars
CCS Insight founder on 5G-Advanced, AI in Mobile, 6G, and the future of 5G monetisation
The Role of MDM in 5G, IoT, and Enterprise Security

The Role of MDM in 5G, IoT, and Enterprise Security

Videos & Webinars
The Role of MDM in 5G, IoT, and Enterprise Security
Telecom’s Next Chapter with Val Vaduva

Telecom’s Next Chapter with Val Vaduva

Videos & Webinars
Telecom’s Next Chapter with Val Vaduva

Service Management

Indian telecom giant implements cloud-based policy and monitoring

Details
James Barton
Category: Service Management
20 December 2012
7922 views
  • Central South Asia
  • India
  • Netxcell
  • Tata Docomo
  • Monitoring

One of India’s major national operators is implementing a solution to provide real time subscription services for 2G and 3G subscribers including dynamic policy-based service offerings and a state-of-the-art service monitoring solutions on cloud...

Network monitoring implemented by Costa Rican regulator

Details
James Barton
Category: Service Management
12 December 2012
8831 views
  • Latin America
  • Network Monitoring
  • Sutel
  • Aircom
  • Asset
  • Costa Rica

The Costa Rican regulator Sutel is implementing new systems to analyse and benchmark the performance of the country’s mobile network infrastructure...

How Communications Service Providers Can Turn Big Data into Big Opportunities

Details
Juhani Hintikka, CEO, Comptel
Category: Service Management
05 December 2012
9102 views
  • Global
  • Big Data
  • Churn
  • Data Management

The conversation around big data has taken many forms, but in the telecoms sector, it’s largely been seen as a challenge. For communications service providers (CSPs), more data has been equated with operational inefficiencies, such as issues with collecting and storing the information...

Indonesian market leader adopts proactive approach to customer monitoring

Details
James Barton
Category: Service Management
05 December 2012
7885 views
  • Asia-Pacific
  • Indonesia
  • Alcatel-Lucent
  • Network Monitoring
  • Telkomsel

The largest mobile operator in Indonesia is introducing proactive monitoring to its network in order to predict, prevent, and prioritise network issues for its 121 million customers...

Improving network success through customer-centric KPIs in developing markets

Details
Dr. Michael Flanagan, CTO, Arieso
Category: Service Management
03 December 2012
11426 views
  • Global
  • CEM
  • Key Performance Indicators
  • Customer Satisfaction

Recognising the need for customer-centric success measurements is crucial for the growth of mobile networks in developing markets, argues Arieso CTO, Dr. Michael Flanagan...

Afghan network audit prompts upgrade

Details
James Barton
Category: Service Management
19 November 2012
7911 views
  • Central South Asia
  • Optimisation
  • Managed Services
  • MTN
  • Aircom
  • Afghanistan

A major operating group in Afghanistan is upgrading the quality of its network with a new managed service solution...

Optimisation augments end user experience in South Africa

Details
James Barton
Category: Service Management
16 November 2012
6650 views
  • Sub-Saharan Africa
  • South Africa
  • Celcite
  • MTN

South Africa’s market-leading operator has adopted a new solution as a service to maximise the optimisation of its growing 2G and 3G networks...

Dynamic SIM allocation maximises network efficiency in Nigeria

Details
James Barton
Category: Service Management
20 September 2012
16106 views
  • Sub-Saharan Africa
  • Evolving Systems
  • Nigeria
  • MTN Nigeria

One of Nigeria’s largest operators is implementing new measures to facilitate load balancing, using its network more efficiently...

Second stage of OSS project underway for Filipino operator

Details
James Barton
Category: Service Management
12 July 2012
8114 views
  • OSS
  • Asia-Pacific
  • Philippines
  • Globe Telecom
  • Clarity

A leading operator in the Philippines has commenced the second phase of its upgrade to unified OSS, allowing it to deploy and assure the quality of next generation networks and services...

Get closer to your customer with real-time insight

Details
Christopher Smith, COO at Clarity
Category: Service Management
06 July 2012
6928 views
  • Global
  • Customer Relationship Management

With large, untapped subscriber reservoirs ripe for the picking, the opportunity for mobile operators to grow rapidly in the emerging markets is enormous...

CSP unifying mediation systems across four Central American countries

Details
James Barton
Category: Service Management
11 May 2012
11485 views
  • Latin America
  • Telefonica
  • El Salvador
  • Guatemala
  • Nicaragua
  • Panama
  • Comptel
  • Consolidation
  • Mediation

A major Central American communications service provider has chosen to consolidate its existing mediation systems supporting customers in Guatemala, Panama, Nicaragua and El Salvador...

Thai operator secures wireless distribution agreement

Details
James Barton
Category: Service Management
11 May 2012
8107 views
  • Asia-Pacific
  • Thailand
  • DTAC
  • Supply Chain
  • Brightstar

One of Thailand’s leading mobile operators has signed a three-year wireless distribution deal covering various services, including strategic sourcing and device management...

How an Alternative Approach to SIM Card Provisioning Helps Operators Cure their Logistics Headaches

Details
Thad Dupper, chairman and CEO Evolving Systems
Category: Service Management
04 May 2012
16912 views
  • Global
  • Provisioning
  • SIM Cards
  • Logistics

Today’s wireless operators have to deal with ever-growing numbers of SIM cards. Most operators employ a process where SIM cards are pre-provisioned in the network before shipping into distribution channels, but these resources become increasingly strained as SIM card volumes increase...

Network monitoring ensures smooth roaming across Maldives

Details
James Barton
Category: Service Management
16 March 2012
6639 views
  • Central South Asia
  • Roaming
  • Maldives
  • Troubleshooting

A major operator in the Maldives is deploying a service monitoring and network troubleshooting solution across its network...

Smoother data management for African businesses

Details
James Barton
Category: Service Management
14 March 2012
5700 views
  • Sub-Saharan Africa
  • Master Data Management
  • Global Data Excellence

Businesses across Africa will have access to a new data governance solution following the announcement of a new partnership...

Russian provider readies capacity for transition to 4G/LTE

Details
James Barton
Category: Service Management
02 March 2012
8299 views
  • Backhaul
  • Central and Eastern Europe
  • Russia
  • Ceragon
  • Tele2 Russia

One of the largest mobile operators in Russia is set to implement high-capacity microwave systems and services to its network...

Sudan’s market leader optimises routing and billing systems

Details
James Barton
Category: Service Management
13 February 2012
8155 views
  • Billing
  • Sub-Saharan Africa
  • Optimisation
  • Sudan
  • Routing
  • Canar Telecom
  • i-conX Solutions

A leading Sudanese operator has implemented a routing optimisation solution to manage quality of service and provide real-time dashboard reporting on its network...

MTN extends managed services partnership with Ericsson in Ghana

Details
James Barton
Category: Service Management
06 February 2012
9362 views
  • Service Providers
  • Sub-Saharan Africa
  • Ericsson
  • Ghana
  • MTN

One of the leading operators in Africa and the Middle East has extended its managed services partnership in one of Africa’s fastest-growing markets...

Network planning partnership to cover Southeast Asia

Details
James Barton
Category: Service Management
03 February 2012
7603 views
  • Asia-Pacific
  • Optimisation
  • Vietnam
  • Aircom
  • Network Planning

Operators across Vietnam, Cambodia, Laos and Myanmar will benefit from addition local presence and expertise following the announcement of a new partnership...

BSS transformation contract underway in Malaysia

Details
James Barton
Category: Service Management
30 January 2012
10005 views
  • BSS
  • Asia-Pacific
  • Malaysia
  • Ericsson
  • U Mobile

 A Malaysian operator is aiming to become the first in the country to offer full-fledged convergent support to its subscribers by transforming its business support systems...

OSS update for newest Thai operator

Details
James Barton
Category: Service Management
16 January 2012
6506 views
  • Asia-Pacific
  • Thailand
  • Comptel

 

 

A leading Thai mobile operator is updating its provisioning and activation software...

Customer experience in emerging markets

Details
James Barton
Category: Service Management
03 January 2012
6981 views
  • Sub-Saharan Africa
  • Customer Experience Management

In this bylined article, Brian Carroll, CEO of Arantech, discusses how Customer Experience Management systems can help operators take advantage of subscriber growth in the emerging market of Africa...

Network optimisation centre inaugurated in Mexico

Details
James Barton
Category: Service Management
09 December 2011
6746 views
  • Latin America
  • Mexico
  • Nokia Siemens Networks
  • Remote Services
  • Service Delivery Centre

 A new centre for the delivery of remote services across Latin America has been inaugurated in Mexico...

Monitoring system bolsters QoS for Bulgarian operator

Details
James Barton
Category: Service Management
30 November 2011
8418 views
  • Central and Eastern Europe
  • Alcatel-Lucent
  • Globul
  • Bulgaria
  • Monitoring
  • QoS

 

A leading Bulgarian operator has implemented a monitoring solution to augment its quality of service...

Hungarian service provider updates OSS for future LTE upgrade

Details
James Barton
Category: Service Management
10 November 2011
7937 views
  • Central and Eastern Europe
  • LTE
  • Hungary
  • Comptel
  • Telenor Hungary

A leading operator in Hungary has implemented a dynamic OSS solution to ensure smooth network evolution to LTE...

Number One operator in Zimbabwe boosting Quality of Service

Details
James Barton
Category: Service Management
09 November 2011
8567 views
  • Sub-Saharan Africa
  • Zimbabwe
  • Astellia
  • QoS
  • Econet Wireless

The market-leading operator in Zimbabwe is deploying a solution for optimising QoS across its mobile network...

Cutting customer costs in Costa Rica

Details
James Barton
Category: Service Management
27 October 2011
7278 views
  • Latin America
  • Costa Rica
  • Device Management
  • Tweakker

A Costa Rican MVNO has implemented a device management system to lower its customer care costs...

Roaming solution targets bill shock in Malaysia

Details
James Barton
Category: Service Management
26 October 2011
7198 views
  • Asia-Pacific
  • Malaysia
  • Maxis
  • Bill Shock
  • Roamware

One of Malaysia’s major service providers has deployed a roaming solution to reduce bill shock...

Bharti overhauling data services and connectivity in Africa

Details
James Barton
Category: Service Management
20 October 2011
7426 views
  • Sub-Saharan Africa
  • Nokia Siemens Networks
  • Bharti Airtel
  • Device Management

Customers in 16 African countries will soon have access to seamless internet connectivity and simpler mobile data services...

Chinese operator integrates planning tools into network

Details
James Barton
Category: Service Management
13 October 2011
6902 views
  • Asia-Pacific
  • China Mobile
  • China
  • Aircom

A subsidiary of China Mobile is deploying new planning tools throughout its network....

OSS overhaul for Egypt’s leading operator

Details
James Barton
Category: Service Management
10 October 2011
7377 views
  • Middle East North Africa
  • Clarity
  • Egypt
  • Mobinil

The Egyptian market leader Mobinil is replacing a number of disparate third-party systems for tracking infrastructure changes with one unified solution...

Turkish GSM operator overhauls OSS

Details
James Barton
Category: Service Management
29 September 2011
8111 views
  • Middle East North Africa
  • Turkey
  • Avea
  • Tektronix

A leading 1800 GSM provider in Turkey is installing a new solution aimed at enhancing network performance to improve the end user experience...

Aircel extends its roaming reach with new solutions portfolio

Details
James Barton
Category: Service Management
27 September 2011
9328 views
  • Central South Asia
  • Roaming
  • India
  • Syniverse
  • Aircel

An expansive roaming reach is becoming increasingly important for operators in India, and with this in mind Aircel has selected a portfolio of roaming business management services from Syniverse...

OSS overhaul for Malaysian broadband operator

Details
James Barton
Category: Service Management
08 September 2011
8281 views
  • OSS
  • Asia-Pacific
  • Malaysia
  • Clarity
  • Telekom Malaysia Berhad

One of Malaysia’s leading broadband providers has completed an OSS transformation in order to boost customer services and maintain competitiveness...

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Features

As the AI Bubble inflates, can operators extract returns?

As the AI Bubble inflates, can operators extract returns?

Investment
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When the Cloud sneezes: why outages hit emerging markets harder

When the Cloud sneezes: why outages hit emerging markets harder

Cloud & Virtualisation
When the Cloud sneezes: why outages hit emerging markets harder
Telecoms in 2026: Will opportunities outweigh the challenges?

Telecoms in 2026: Will opportunities outweigh the challenges?

Trends & Forecasts
Telecoms in 2026: Will opportunities outweigh the challenges?
Telecoms in 2025: an industry on the cusp or facing a false AI dawn?

Telecoms in 2025: an industry on the cusp or facing a false AI dawn?

Blogs & Opinion
Telecoms in 2025: an industry on the cusp or facing a false AI dawn?
Developing Telecoms Global Forecast 2026 Part 2: Airtel Business, Ericsson, Liberty Latin America, ZTE

Developing Telecoms Global Forecast 2026 Part 2: Airtel Business, Ericsson, Liberty Latin America, ZTE

Trends & Forecasts
Developing Telecoms Global Forecast 2026 Part 2: Airtel Business, Ericsson, Liberty Latin America, ZTE
Developing Telecoms Global Forecast 2026 Part 1: Qvantel, Cerillion, Netcracker, Whale Cloud, Nvidia

Developing Telecoms Global Forecast 2026 Part 1: Qvantel, Cerillion, Netcracker, Whale Cloud, Nvidia

Trends & Forecasts
Developing Telecoms Global Forecast 2026 Part 1: Qvantel, Cerillion, Netcracker, Whale Cloud, Nvidia
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MENA - Latest News

Coal in Kazakhstan, solar in Dubai: diverse data centre power plans

Coal in Kazakhstan, solar in Dubai: diverse data centre power plans

Saudi Arabia's Humain and Infra announce AI and digital infrastructure deal

Saudi Arabia's Humain and Infra announce AI and digital infrastructure deal

Events

InfraX and Ericsson announce smart utility deal for UAE

InfraX and Ericsson announce smart utility deal for UAE

Enterprise Ecosystems
InfraX and Ericsson announce smart utility deal for UAE
Huawei Unveils AI-Powered Intelligent Operations Solutions at GITEX GLOBAL, Driving Industrial Digital Transformation

Huawei Unveils AI-Powered Intelligent Operations Solutions at GITEX GLOBAL, Driving Industrial Digital Transformation

Cloud & Virtualisation
Huawei Unveils AI-Powered Intelligent Operations Solutions at GITEX GLOBAL, Driving Industrial Digital Transformation
AI seen as a driving force for more inclusive and efficient education systems

AI seen as a driving force for more inclusive and efficient education systems

Enterprise Ecosystems
AI seen as a driving force for more inclusive and efficient education systems
Huawei unveils ‘GovTech1.0’ framework to accelerate digital transformation in the Middle East and Central Asia

Huawei unveils ‘GovTech1.0’ framework to accelerate digital transformation in the Middle East and Central Asia

Vendors
Huawei unveils ‘GovTech1.0’ framework to accelerate digital transformation in the Middle East and Central Asia
CMI and Yango partner for digital enterprise solutions

CMI and Yango partner for digital enterprise solutions

Enterprise Ecosystems
CMI and Yango partner for digital enterprise solutions
Beyon announces cybersecurity deal and major Jordan investment

Beyon announces cybersecurity deal and major Jordan investment

Cybersecurity
Beyon announces cybersecurity deal and major Jordan investment
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APAC - Latest News

USTDA backs new India–Singapore subsea cable study

USTDA backs new India–Singapore subsea cable study

Grameenphone is lone buyer in Bangladesh’s 700MHz auction

Grameenphone is lone buyer in Bangladesh’s 700MHz auction

Artificial Intelligence

Gulf Edge, Google Cloud team for AI transformation, starting with AIS

Gulf Edge, Google Cloud team for AI transformation, starting with AIS

Cloud & Virtualisation
Gulf Edge, Google Cloud team for AI transformation, starting with AIS
Saudi Arabia's Humain and Infra announce AI and digital infrastructure deal

Saudi Arabia's Humain and Infra announce AI and digital infrastructure deal

Data Centres & Networks
Saudi Arabia's Humain and Infra announce AI and digital infrastructure deal
Nigeria is first port of call for technology-focused humanitarian impact investing fund

Nigeria is first port of call for technology-focused humanitarian impact investing fund

Humanitarian Comms
Nigeria is first port of call for technology-focused humanitarian impact investing fund
Google Cloud’s Bangkok cloud region is open for business

Google Cloud’s Bangkok cloud region is open for business

Cloud & Virtualisation
Google Cloud’s Bangkok cloud region is open for business
New AI initiative aims to improve African healthcare

New AI initiative aims to improve African healthcare

Humanitarian Comms
New AI initiative aims to improve African healthcare
As the AI Bubble inflates, can operators extract returns?

As the AI Bubble inflates, can operators extract returns?

Investment
As the AI Bubble inflates, can operators extract returns?

Central & East Europe Update

Kyivstar racks up 3 million Starlink D2C users in under two months

Kyivstar racks up 3 million Starlink D2C users in under two months

Kyivstar, Vodafone Ukraine and lifecell launch 5G pilot in Lviv

Kyivstar, Vodafone Ukraine and lifecell launch 5G pilot in Lviv

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