Customer Management

Vietnamobile has selected Comviva to power AI-led intelligent customer engagement.

Digital payment solutions provider Network International has announced it will bring WhatsApp for Business banking services to financial institutions across Africa through a collaboration with global cloud communication service provider Infobip.

Africell, a leading African mobile operator group, has implemented the Answers chatbot solution from cloud communication company Infobip.

Mobileum and Smartfren have announced a multi-year deal for digital insights and network analytics in Indonesia.

Cambodian telecommunications operator Smart Axiata has chosen enterprise data cloud company Cloudera to help it to accelerate its business performance.

Philippines fibre broadband company Converge ICT has launched a new web portal and new app, both working in tandem as a one-stop shop for new and existing customers for application, payment, and other customer services.

Israeli operator Cellcom has selected Anodot’s end-to-end  zero touch network monitoring solution to improve service availability and provide early detection of potential network issues before they impact the customer experience.

Indian telecom operator Vodafone-idea (Vi) has launched a new service wherein users will get the opportunity to get customised/VIP/ special phone numbers delivered at their doorstep. The service, however, is currently activated in select cities only.

A reminder of the growing importance of smart mobile devices to African broadcasters has come with the announcement by streaming giant Netflix of a new mobile-only subscription plan for its mobile device-using audience in sub-Saharan Africa.

Azerbaijan’s largest mobile network operator by subscribers Azercell has distributed more than 100,000 4G LTE SIMs as part of an upgrade campaign launched in October last year.

Vivo, the Brazilian subsidiary of Telefónica Group, has selected Netcracker Technology for the next stage in its ongoing digital transformation program.

Truecaller, the Caller ID and telephone search engine, is rolling out a new feature called Smart SMS in Africa.

Ooredoo Telecom is now the first telecom operator in Kuwait and region to offer customers the ability to conduct a complete purchasing process of a new eSIM online and without any physical interaction or signature utilizing “Kuwait Mobile ID”, a mobile application provided by the Public Authority for Civil Information (PACI).

The number of active internet users in India is likely to grow nearly 45% to 900 million by 2025 compared to 622 million as of last year, said a study.

Vietnamobile has signed a multi-year deal with CSG to drive customer billing, mediation and settlement operations in order to support its growth as it introduces new products and services.

Telkom Kenya’s mobile money platform T-Kash has now been integrated as a payment option of Kenya’s government digital services platform, eCitizen.

Comviva, the global player in digital solutions, has announced its strategic partnership with Etisalat Misr to offer media-rich Caller Ring Back Tone (CRBT) services.

Asian e-commerce giant QNET has said it is seeking to establish a physical presence in Kenya and to grow a large network of independent representatives.

WebMoney Transfer, a global settlement system and environment for online business activities, provided the owners of P-purses in rubles with the opportunity to go through full identification using the Beeline Mobile-ID service.

Colombian operator WOM has implemented Whale Cloud’s full-stack BSS suite to speed up its digital transformation and improve customer experience.

Despite the customer losses reported here earlier today, MTN Nigeria is still investing in the future, notably with the recent introduction of Remita, a leading Nigerian electronic payment platform.

MTN Nigeria lost 5 million mobile subscribers in the first quarter of 2021 as a result of new regulations on the sale and activation of SIM cards, slowing down the company’s growth momentum.

Bangladesh ended March with more than 174.6 million mobile phone subscribers, up from 173.3 million in February, revealed the Bangladesh Telecommunication Regulatory Commission (BTRC).

Philippines operator Globe Telecom said it would begin implementing mobile number portability (MNP) for its subscribers starting April 21.

Veon has partnered with ZTE to deploy Uzbekistan’s largest virtualised SDM (Subscriber Data Management) platform via its local unit Beeline.

The Philippines’ National Telecommunications Commission (NTC) has set a deadline of 30th September 2021 to begin the implementation of mobile number portability after delays caused by the pandemic.

Ooredoo Oman has selected Etiya to implement its digital Customer Relationship Management (CRM) transformation project.

Saudi Telecom Company has selected Comtech’s Location Technologies group to upgrade its location-based services.

Orange Guinea Sonatel is implementing Alepo’s authentication authorisation and accounting (AAA) platform to digitise its FTTH offering.

PT. Telekomunikasi Indonesia has chosen Vonage to enhance its customer communications and experience.

Pakistan Telecommunication Company Limited (PTCL) has deployed Nokia automation, analytics and machine learning software to enhance the customer experience and improve customer service accuracy and efficiency.

Mobile Telecommunications Ltd (MTC), Namibia’s leading mobile operator, has selected CSG to lead its business transformation efforts. CSG is a US-headquarted company that delivers customer engagement solutions that help companies acquire, monetize, engage and retain customers.

Yemen’s Al Kuraimi Islamic Bank is replacing its legacy IT systems with a single cloud-native, cloud-agnostic digital banking platform from Temenos to underpin its banking operations.